Who are we?
Our journey started in 2013 with the mission of disrupting a heating industry reliant on unsustainable energy, which didn’t reflect the global need for an ecological solution.
Five category-leading ecommerce store, two innovative brands, and a manufacturing base across three continents later, Ignition has helped over 150,000 homeowners and businesses make the change from outmoded, inefficient heating to a more sustainable solution. We are changing the narrative, designing the products our customers want and our planet needs.
Set in the heart of the North Yorkshire countryside, our office buzzes with creativity; it’s the home of curious minds, innovative thinkers, go getters and customer champions. We listen, we adapt. We take things apart and put them back together, learning from our customers at every step – all our products and ecommerce stores were built this way.
The Product team sits at the heart of the Ignition mission, drawing on expertise from across the business to manage all aspects of product lifecycle. The team take products from first conception to launch, leading the development of new ranges – idea vetting, brief building, sourcing, sample testing, compliance assessing, documentation writing – and driving their post-launch success through performance monitoring, proactive updates and fixes, and co-ordination of sales and support strategies. Collaborating closely with Sales, Marketing, Web Development and Operations, Product at Ignition is just as much about people as it is about radiators.
The opportunity
As Product Management Assistant, you will work predominantly at the inward-facing end of Product, immersing yourself in the brands’ product ranges and championing that knowledge across the group. You will drive standards across departments, ensuring product information is kept up to date on our online and offline platforms; harness your writing skills to craft quality product documentation; collaborate with our designers on video and marketing resources; curate and deploy staff training plans; and enrich our internal e-learning portal with the latest product materials. You will also support the wider Product team on product development projects, which could involve analysing the market, developing product briefs, assessing samples and crafting onboarding packs as required.
What you’ll be doing
- Assembling high-quality product collateral aligned with our brand standards:
- Writing beautifully crafted, one-stop-shop manuals.
- Liaising with suppliers on labelling and packaging.
- Collaborating with marketing on video guides, surveys and more.
- Maintaining the accuracy and order of product information, keeping product data and documents up to date and correctly categorised across web, print, trade and retail channels.
- Co-ordinating, creating and delivering internal training sessions, especially for staff onboardings and off-peak companywide training programmes.
- Investigating underperforming products through sample testing, data analysis and survey creation.
- Assisting product team as required with product development and compliance projects:
- Compiling competitor research and industry analysis for new product categories.
- Partaking in product brainstorms for new brief designs.
- Testing samples against brand standards.
- Liaising with suppliers for documentation, providing and requesting files as required, helping Buyer build technical file.
- Assisting with product onboarding stage, including creation of handover documentation and training resources.
- Becoming a fount of knowledge on all the group’s products, continuously developing your understanding of the range and wider industry so you can provide support to other department and help shape product decision making.
What you’ll bring
- Excellent written and verbal communication skills.
- Meticulous attention to detail
- Confidence working both independently and in teams.
- Strong critical thinking and analytical skills.
- Record keeping.
- Proven organisational abilities.
- Microsoft Word, Excel, PowerPoint
- Microsoft Sharepoint, Adobe Acrobat (desirable)
What you’ll get
- Competitive salary
- 23 days holiday plus bank holidays
- Hybrid working option – 1 x day per week
- 1 month fully paid sabbatical after each 5 year’s continuous service
- Great development opportunities
- Perkbox subscription – access to free weekly perks, discounts, Boxx fitness app and wellness hub
- Enhanced maternity and paternity pay after 2 years continuous service
- Team bonding and social activities
- Free Food Fridays (Enjoy pizza, fish & chips, or a deli buffet on rotation!)
- Great office facilities at our brand-new distribution facility in Thorp Arch, Wetherby.
- Facilities include: large car park with electric charging points, multiple kitchens, dining area and a breakout area with TV and games.
Location
This role offers hybrid working, allowing an optional 60/40 split pattern between the office and home. You will have the option to work 2 days at home per week between Tuesday-Thursday. Monday and Friday are our set office days, allowing for collaboration, training, networking…and enjoying our free lunch together at the end of the week, of course.
Our office is located in a remote part of Knaresborough, with minimum transport links (although the views are incredible!) so you will need access to your own transport three days per week.
What are you waiting for?
At Ignition, you’ll be part of a dynamic and employee-focused company that does things a little differently. If you’re ready to ignite your career and join a team of experts, we’d love to hear from you. Get in touch today!
