Sales Advisor

The opportunity

Working in our dynamic, customer centric Sales team you will help us maintain our outstanding service standards and drive our growth plans by providing an exceptional experience to our customers, and by skilfully collaborating with your colleagues to continuously improve the customer journey.

As Sales Advisor, you’ll use your strength as a great listener to develop excellent rapport and trust with our customers, adopting a consultative approach that is centred around understanding their needs. You will be a trusted adviser, offering confident, expert guidance and sharing your phenomenal product knowledge ensuring customers get the products they want, and your team achieves its goals.

What you’ll be doing

  • Managing inbound calls and enquiries from a variety of customers, providing industry leading advice and offering the best products/solutions for their lifestyle or project.  
  • Embracing your role as a reliable consultant throughout the customer journey and utilising excellent interpersonal skills to develop strong relationships
  • Confidently communicating with our customers via phone, email, and live chat, to provide quotes and seizing the opportunity to maximise sales in your interactions
  • Utilising excellent interpersonal/communication skills to
  • Becoming an expert in the field by taking part in regular training, enabling you to educate and delight our customers.
  • Managing and improving our CRM, building a quality customer database to ensure outstanding service is delivered.
  • Aiming to achieve and exceed ambitious personal and team targets.
  • Regularly collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience.

 

What you’ll bring

  • Experience in a customer service, sales, or sales administration role
  • Excellent relationship building skills and ability to develop high levels of trust quickly
  • Demonstrable, strong communication and listening skills
  • A proactive, can-do attitude with a desire to get stuff done
  • Boundless enthusiasm for delighting customers and improving their journey
  • High levels of motivation for achieving and exceeding ambitious targets
  • Great interpersonal skills and personable nature
  • Thirst for knowledge and commitment to personal development/learning
  • Great teamwork ethic and a drive to support peers

 

What you’ll get

  • Competitive salary
  • 23 days holiday plus bank holidays
  • 1 month fully paid sabbatical after each 5 year’s continuous service
  • Great development opportunities
  • Perkbox subscription – access to free weekly perks, discounts, Boxx fitness app and wellness hub 
  • Enhanced maternity and paternity pay after 2 years continuous service
  • Team bonding and social activities
  • Free Food Fridays (Fish and Chips and Pizza are regularly on the menu!)
  • Great office facilities including bar, Netflix, pool table, retro arcade game and table football
  • Health Cashback Scheme
  • Annual Volunteering Day
  • An idyllic location away from the hustle and bustle, but just 5 mins from historic town centre

 

What are you waiting for?

Become the best you, with us, today.

Apply now to start your journey with us and be part of something exciting. We can’t wait to hear from you and talk about the contribution you can make.

Apply Now

If you believe you’ve got what it takes we would love to hear from you. Please complete the application form below:

Application Form

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